1. Processing Time
All orders are carefully prepared and processed within 2–5 business days. Custom or commissioned artworks may take longer, depending on the artist’s timeline. You will be notified if your order requires extra time.
2. Shipping Methods
We offer reliable shipping through trusted carriers. Shipping options include:
- Standard Shipping – Typically delivered within 5–10 business days (domestic).
- Express Shipping – Faster delivery within 2–5 business days (domestic).
- International Shipping – Delivery times vary by destination (usually 7–21 business days).
Once your order ships, you will receive a tracking number via email.
3. Shipping Costs
Shipping costs are calculated based on:
- Order size and weight
- Shipping destination
- Chosen shipping method
Shipping fees are displayed at checkout before you complete your purchase.
4. International Shipping
We ship worldwide! Please note:
- International orders may be subject to customs fees, import taxes, or duties.
- Customers are responsible for any additional fees imposed by their country.
- Delivery times may vary due to customs processing.
5. Packaging
We take extra care in packaging your artwork to ensure it arrives safely:
- Paintings and prints are protected with durable materials and corner guards.
- Sculptures or fragile items are securely wrapped and boxed.
- Oversized artworks may require special packaging and handling.
6. Damaged or Lost Orders
If your artwork arrives damaged or lost, please:
- Contact us within 48 hours of delivery.
- Provide photos of the damage or shipping label.
We will arrange for a replacement or refund as quickly as possible.
7. Shipping Restrictions
- Certain oversized items may have limited shipping locations.
- We currently do not ship to PO Boxes for large or fragile items.
8. Tracking Your Order
You can track your shipment using the tracking number sent to your email. If you have any questions about your shipment, please contact our support team at artzac.art@gmail.com.
9. Estimated Delivery Times
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Domestic (within country) | 5–10 business days | 2–5 business days |
| International | 7–21 business days | 5–14 business days |
Delivery times are estimates and may vary due to carrier delays, weather, or customs.